Shipping & Returns

Shipping 
In stock items will be shipped out within 3 business days.  Standard shipping includes USPS unless otherwise requested.  A tracking number will be sent to the email address provided once your order has shipped.  For earlier delivery, we are happy to expedite your shipping for an additional charge.  Once leaving our facility, we are unfortunately unable to guarantee shipping times. 
 
Pecan Row is not responsible for lost or stolen packages.  If you believe your package may have been lost or stolen, please contact USPS customer service so they can assist you. 
 
Please note you are responsible for providing correct shipping information.  Any fees or extra charges due to incorrect shipping information by the customer are your responsibility.
 
We will notify you within our shipping time frame if your item is unavailable or on backorder.  

In Store Pickup
Please wait until you have received your fulfillment confirmation before picking up your purchase.  We hope to fulfill in store pickup items same day. In store pickup items fall under normal shipping return policies. You have 14 days after your purchase is made available for in store pick-up to return your items.  This is regardless of when you choose to pick up your items.  You must pick-up items within 30 days.  If items are not picked up within 30 days, we will return your order to inventory and no refund will be issued.

Returns
We accept returns for store credit only. Items must be postmarked to return within 14 days of your delivery date. Original shipping fees are non-refundable. Return shipping fees will not be refunded or included in store credit on any returned items and is the responsibility of the customer when shipping items back to us. Store Credit will be applied to a gift card that will be emailed to you within 3-7 business days after the delivery of your return.  
If you wish to return an item, please email pecanrow@gmail.com with your order number and let us know that you will be returning your item.
Merchandise must have original tags attached. Merchandise must be unused, unwashed, unworn, free of damage, pet hair, and odor free, including cigarette smoke. Clothing returns must have no evidence of make up or self tanner.
 
If clothing items deteriorates due to improper laundering and care, item will not be refunded.
Final Sale items are not eligible for returns. 
Gift cards are not eligible for returns.
Holiday items cannot be returned after the holiday has passed.
 
Returns that do not meet all criteria will not be accepted and an additional postage charge of $10 must be paid to have an item returned to you.  
 
Please send returns to:
Pecan Row
637 N. Liberty Street
Waynesboro, GA 30830
 
Damaged Items
 
We do our best to pack your items carefully but sometimes accidents happen during transit.  Please reach out to us at pecanrow@gmail.com and send us photos of your broken item & packaging along with your order number within 24 hours of delivery.  This allows us to verify the item and damage and file a claim with the shipping service.  We will re-send the item immediately.  If the item is no longer in stock we will work with you to replace the item.  Broken items do not need to be mailed back to us.
 
 If you ever have any questions, please email us at pecanrow@gmail.com. We are here to help you!